Alexander Chalkidis

Category: Business

  • In praise of fake profiles

    If you are in sales or marketing and above 25 years of age, you are probably wrong.  The assumptions you base your decisions on are severely limited.  We often thank our kids for ideas, for keeping us “in touch”, but it is much much more complicated a matter.  And extremely important.   I have hundreds of fake profiles.   Not sure if “fake” is the correct term.  I pretend to be someone I am not as a form of market research.  In fact it is often the first thing I do when presented with a new project.

    It starts with a fake Google account.  This is vital.  Search results are personalized.  You will never get it all perfect, but if you at least persuade it that you live wherever you are researching and then make sure you do Google searches logged in from this fake Google profile, the world you are seeing will be a little more like your target.  Sign up for whatever products and services you are looking for from this signed in Chrome browser.    You have to try and live the part.

    With Facebook things are even more dangerous.  That person in marketing you think is “up to speed with all this new stuff”, well, just isn’t.   If I have a really successful Instagram account, or a very active personal Facebook profile I only see what that particular profile’s take on the world is.   Some days I might whiz through multiple profiles to check up on them, just housekeeping.  Hard to describe just how different it feels to be in each newsfeed.  Some are simply based in different locations, with friends from a particular island or city.  Age differences are even more stunning.  The same political event which fills your friends’ timelines when you are 50, doesn’t even appear when you are 16.

    It isn’t fashionable anymore, but I always make sure my fake people have a website, blog or other public trove of information on whatever topic I am researching.   This gives me unique insights into what people are looking for.   It is the “honeypot” approach.  In content marketing it is easier to just start testing ideas like this.  And when the first organic google searches land my way, it is like Christmas day!  Somebody wrote what they wanted to know in Google and came to me, fake me, this particular person.  Why?  How?  What cyberspace hole did I fill with what I just did?

    If anything, building a fake profile is a humbling experience.  Because you realize just how complex a web social beings like humans create.  We earn trust.  Slowly.   A “follow” by a 13 year old is a very, very, very different action to a “follow” by a 60 year old.  He then posts what he just had for breakfast without thinking about it, while the senior citizen is carefully crafting a comment as if he is writing to the Economist.

    Marketing people are often fooled by their own brand.  In the case of social media they are also sidetracked by their personal profiles and habits.  These are extremely dynamic, immature new mediums, still jostling for position, changing architecture and interfaces.   There is no agreed way to assess them, no specific assigned meaning to what we all do with them.  So get off your high horse and mingle with the natives.

  • My friend Jason is smarter than me and 99% wrong about social media monitoring

    My friend Jason is very clever.  He has taught me a lot about advanced tech geeky stuff concerning metrics, social media and monitoring services.  He knows all the AI and Natural Language Processing stuff.  He has a company which is sure to be bought by Google or someone like that.  And he wrote a fantastic post which I thoroughly recommend if you want “the short version of the future of media monitoring for business” here.

    He is also 99% wrong.  Not in what he writes.  I am pretty sure that – as usual – he can see what is coming better than I can in his area of expertise.  But in tech, that is not what it’s about for your business.  In tech, I am the best futurologist because I now the timing of what is coming.   And throwing away dashboards or whatever else Jason describes is far, far away.

    If you live in Silicon Valley and all your friends use Slack, sure, be my guest.  The rest of the planet, read on.  Your country’s internet is not as rich as the guys over there.   Every day I look through analytics for customers’ sites and blogs and I am amazed.  “Seriously!  Has nobody written anything better on this topic and we are getting 50 Google organic search results for this???!!!”  Every day.  All the time.    It is not just in Greek.  I have run projects in other languages, heck, languages I don’t even understand, and still got fantastic response with content.  You can even just Google translate a page, stick it on your website and it will work.  Not talking about spammy tricks here.  People coming from a Google search for something also read longer and click on more pages afterwards.

    The main reason most small and medium sized companies want media monitoring, or social media monitoring is not for fancy sentiment analysis or crisis management.  It is to sell.  We want customers.  Every word I write here is designed to make you want to hire me.  Every word I write for a customer selling shoes is thought out so as to honeypot the right kind of consumer to buy those shoes.  I love Jason’s new tool, you can try it for free at http://qualia.ai/  Sure it’s not the most simple thing to make Boolean queries, most of you clicked away just reading the words.  But it is much, much better than Google alerts or whatever other freemium, crapium you are currently using.  And if you use Jason’s smart company, it will get even more useful.

    For what?  Well, as Jason correctly says in his post, we need “actionable” data.  We need to integrate it with business workflows.  Yeah, yeah, yeah, that is what I always say to customers, just before they say “you are right, but let’s just do the quick and dirty thing now to get this project done.”  Your average one-man-show marketing person struggling to prioritise social media posts and measure what the hell is going on, wants a tool to find stuff and help create stuff for repurposing content.  Very few companies bother to optimise a system, any system, enough so that it automates such decisions.  “Hey, Marketing division, you are all fired!  We have an advanced AI which can figure out better than you the trends!”  Fantastic, let’s get that in here asap.

    Of course I am biased.  I loved content marketing.  I am struggling to write this paragraph without consulting some data to decide which words to use to best attract Google but since it is the last paragraph, the weighting here is not as important as the opening paragraph and I will just say what I mean: the world’s internet has not got enough content.  Google is getting better at making sense of content.   If you are not operating in English have a party, you have an enormous opportunity to easily get customers like that.  Go make better content than what is available.

    If you don’t know how, hire me or hire Jason.

     

  • The fallacy of collective brainpower

    I was 12 or 13 years old when I came across “The crowd”.  It was in Greek and must have belonged to one of my many intellectual cousins.  The subtitle reads “a study of the popular mind” and I couldn’t put it down.  We were guests at my aunt’s house and I read it all before we left.   No matter it was written in the late 19th century; this was fresh and relevant!   While other kids listened to Simon LeBon of Duran Duran, I thought of Gustave LeBon’s amazingly relevant book.  Had never seen it again until recently when I got a copy in English.   And I juxtaposed it with “the Wisdom of Crowds” by James Surowiecki written more than a hundred years later and full of examples about Wikipedia and crowdsourcing and how 100 bricklayers can make a better decision than a consultant that gets paid 20,000 per hour.

    But Gustave was right.  I grew up checking his conclusions against my reality.  I could see it at my school.  When enough kids get together, they turn into animals.   I could see it across the street in the early 80’s, as Andreas Papandreou, that master of deception, spoke with simple slogans while stealing billions.  When you get enough people together, they lose their capacity for critical thinking, they “go down several rungs in terms of civilization” as he says.  There is no sense of personal responsibility.  Simple slogans, repeated again and again.  Music, images, emotion.  There is no wisdom in this sort of crowd.

    I love what companies like Google are doing with our collective data.     I gladly give them access to almost everything I think and do in exchange for their amazing tools.  They make my life much much better.  Yet it is clear that this is not the product of evolution in our civilisation, nor the inevitable course in technology developing.  It is a fortunate respite from a kind dictator.   All these great ideas about the collective wisdom we could develop with technology depend on a kind central hub allowing them to work.  Or, as Surowiecki puts it, we need independence of opinion, decentralization and diversity before we even get to the matter of aggregation.

    Our current tech boom is to a large extent an acceptance of failure.   Companies that establish massive followings define the terms, give away stuff and up the ante in terms of infrastructure.    You reward them by buying their stock.  Or by making small companies whose sole aim is to be bought out by the giants.  In the words of LeBon ” every civilisation is the outcome of a small number of fundamental ideas that are very rarely renewed. (…) At the present day the great fundamental ideas which were the mainstay of our fathers are tottering more and more. They have lost all solidity, and at the same time the institutions resting upon them are severely shaken.”

    Couldn’t have said it better myself.

  • English uber alles: the language digital divide

    Google assistant is fantastic.  Unless you don’t speak English.  In which case it is almost useless.  The whole “Artificial Intelligence” vogue is rather misleading.  Because when I speak to Google Allo I am still using all my experience in computing.  It works great for me because I think like a computer.  I break down my questions into chunks the way I think the computer wants to hear it.  I add qualifiers, words to help the machine understand with more accuracy.  I use terms that are more likely to work.  When we say “natural language” hey, there are classifications.  I use “natural language more likely to be understood by Google”.  It drives others crazy.  They blame my perfect accent.  “But I said the same thing!  Why doesn’t it work for me?”  

     

    Here’s the problem.  Google and pretty much everyone else in Silicon Valley, they are all only thinking in English.  Your Amazon Echo is designed for native English speakers.  (Pun intended.)  All your gadgets are.  Worse still, the intelligence is designed around people thinking  in English.  All the structure, the concepts, the way it is set up.  It is rather entertaining how some people get caught up with the fact that slang and tech words are conquering the world.  That is the tip of the iceberg.

     

    Silicon Valley is moving ahead of the rest of the planet with leaps and bounds.  Light years ahead.  We don’t have local information.  We can’t use amazon like you do.   We can’t pay for stuff or call a self driving car.  Amazon will not be able to deliver to the trunk of my car either.  The United States are a test bed for new tech and the gap with everyone else will grow exponentially.  And only in 2030, when computers are smarter than humans, maybe, just maybe, those computers may decide to develop all these wonderful tools for the rest of the earthlings.    And even then it will take a lot of work.  Because English is the language that provides the structure and concepts.  More likely that you will have all learnt to think like Google by then. 

     

    2030 is still material for science fiction.  Today, now, it is clear that we all have to move to the Valley or fall behind.  We have neither the data with which to develop such advanced tools, nor the number crunching power.   The entire planet sends their thoughts to Google every day  Out position, habits and preferences.  It is no conspiracy theory, it is simple mathematics.  Not impossible to catch up, just really really hard.

  • Data comparisons show just how far ahead the U.S. is in tech

    It started with a friend’s interesting project.  https://gotelonica.wordpress.com sets forth to draw comparisons between two European cities.  “Everyday stories, vivid images, mutual interests and hopeful efforts”… will have to be good enough though because finding decent comparative data is pretty complicated!

    If you search the internet for “city comparison” or anything like that, you are most likely to find a US site comparing US cities.  Mobility in the United States is a fact of life.  And great websites cater to all sorts of ways to discover if your new job offer is as good as it sounds.  Or if you should buy a house there or anything else you are interested in discovering.   Similar efforts within Europe are almost non existent.   UN Habitat data doesn’t include Sweden’s second largest city.  Interesting online articles with catchy titles such as “these are the world’s dirtiest/most dangerous/best cities” rarely include both Thessaloniki and Goteborg.

    In fact an American website offered the best weather and crime comparison.   Thessaloniki has a lower crime index and higher safety index.  Which doesn’t say much unless they analyse exactly how they get, process and quantify the data.  Being Greek I know for a fact that the stats coming out of that particular civil service are far from perfect.

    You may eventually find some meaningful ways to compare the cities, if you try hard enough.  Gotelonica is an excellent idea because statistics are almost meaningless on their own in such a complex environment.  European cities cannot be set side by side like American ones.  We have no real federal or state system in place.  The European Union is meant to help us work in different places but in fact there is not that much mobility.  And the lack of data is a pretty convincing evidence of this.

    We are decades behind America and it shows.   Much like my objections to Greek Police statistics above, almost any matter (other than the weather) concerning European cities is bound to become political.  Different measurements, different resources allocated to statistics, different infrastructures which make the numbers rather drab tools to paint a true picture.  It makes it even harder to build any sort of technological platforms or apps.  So we just sit around while Google and Facebook speed along by getting users to volunteer information, live with their tools and then use machine learning to offer better judgements than any European tool ever could.  Google traffic data is the best pan European resource for how fast you will get from A to B.  While we argue about how and why our GPS alternative never got off the ground, Maps just keeps getting better.

    So next time you start talking about European tech entrepreneurs, take a moment to consider how hard it is to get decent databases to work with.  Or to attract other Europeans to your city to work for you.   Or even to calculate ahead of time the chances of either of these two happening.

  • Tech beyond the law; virtual reality TV for Banana republics

    It is funny to watch regulators try to catch up with Facebook and Google.  These days it is about how they filter news results.  Which sort of shows how little anyone understands the tech involved.  Of course Facebook and Google’s algorithms are biased!  By definition any system which regulates a flow cannot be objective and fair.  There is no 50-50 rule concerning ideas.    Even if there was, it is impossible to check up on them.   The results are personalized.  The sauce is secret.

    The TV situation is similar.  Only old folk watch TV.  Kids YouTube everything.  There is no “digital battle”, no “interactive frontier”, none of those flashy titles panned out for the old style media organizations that used to make up the titles in the first place.  We are officially in Banana Republic.  No rules.  No time to make complex rules about the ethics, business or law concerning all of it.  Moore’s law may be outdated for processing power, but the tech industry was never just about that.

    Case in point:  virtual reality.  In the old days, you used to expect a company to “get it right”, or a consortium of companies to agree on a standard.  Now Google shells out three dozen variations of virtual reality in a year.  From cardboard, to Spotlight stories, to ten different ways to use your smartphone, collaborations with Lenovo or Samsung, Google will slice and dice, present and represent solutions until something comes out of it all.  Each approach may be a completely different in terms of tech, marketing, distribution, production or something you haven’t even heard of yet.  A 12 year old will coin a term for it though.    Ah, wait, a 12 yr old already did that.  I read it in my news feed…

    Some of us never tire trying to make sense of it.  Most just wait for the dust to settle.

    But by then it is way too late.

  • From brain to IPO. Map out your communications

    Let’s take a typical day of little Miss X, CEO of an exciting new startup.

    Little Miss X wakes up from a nightmare.  She jots down what she remembers of it in a diary next to her bed to take to her shrink.  This is information just for the two of them.  Clear cut case.  She doesn’t put it anywhere else and she will probably burn the diary; it is all written in shorthand that nobody else will understand anyway.  She then goes to the toilet.  This too concerns nobody else other than her husband.  “Sweetie I’ll go first and you can shower while I prepare breakfast” she says as she goes.  Another interaction which doesn’t need to be on Facebook or anywhere else.  We are still in a very private sphere of Little Miss X’s world.  She doesn’t tell him about a strange lump she feels on her breast, he doesn’t need to worry about that.

    But the minute she sits on the toilet and opens Facebook on her cell phone she is out and about.  For starters, all her friends know she is awake.  They see her “Likes” on their posts, then a few of her comments and emoticons.  Her sister sends a message:  “Goodmorning sis!  Nervous about the big event today?”  Miss X posts a picture from her trip to Bali, a Budha at sunrise.  Only her Facebook friends can see it and she is very picky about who is her Facebook friend.  Privacy concerns apart, this is still what she considers a private area.

    Over breakfast she scans the news online.  There is an article about her industry in the New York Times.  She posts a small comment on her personal blog, careful not to mention the article directly, but answering the main points.  After all the blog has all the legal disclaimers.  It is her personal opinion, not her company’s official position or anything like that.  But already her mind is at work.

    On the drive to the office she snaps a pic of a rainbow landing on the billboard announcing their IPO.  No time to waste, post that straight to the company’s Facebook page.    “A bright new start” seems like a good title in view of what is coming up today.   Sally in Marketing will see it and maybe use it somewhere else later too. 

    Little Miss X get to her desk and sits behind the computer.  Now she is at work proper.  Reviewing the press releases and other official communications of the day, thinking about her speech.  From the lump in her breast which absolutely nobody knows about, to her words in front of the cameras in a few hours which will get retransmitted in as many ways possible.  Her success as a person and a businesswoman hinges on mapping them out:

    “This information goes there.   That information you can expect to find here.”   If you are my personal friend and you send me a message via Facebook I will probably respond immediately.  If you follow my personal blog and write a comment, expect a friendly and unofficial vague response within the day.   If you find the rainbow on the billboard great, someone in marketing will write something marketingey within 15 minutes.   If you don’t like my speech during the IPO I will get full business on you and hit you with data, facts, figures very carefully.”

    We all need to be clear about these information flows.  When I say “map it out” I literally mean a map.  You have Pinterest page which you never check up?  Write it on your Pinterst bio:   “I don’t use Pinterest much, check out my Twitter feed if you want to keep up with my latest.”    Started that Path account back when it looked cool?  Well update it.   “If you want to get in touch, I hardly ever check up on this account, so please don’t send a message here.  Catch me on my personal blog.”   LinkedIn?   Sure, but I check it up about once a week.   Draw up all your communication channels and tell everyone about it.

    Be clear or be smeared.

  • FBI vs Apple = 6-1

    1. If there was someone on the planet that didn’t know that the usual way FBI and Apple solve these things is in secret, we all know it now.  Both parties involved admitted that usually when the FBI wants the contents of a phone, Apple has always played along and told nobody about it.
    2. We all found out about Apple’s sneaky secret backdoors.  Updates they can install on just one specific phone and other things which only a mind as perverse as Steve Jobs could think of.
    3. At best Tim Cook seemed “adequate”.  For most of us he was just blatantly hypocritical in pretending to stand up for free speech and privacy.  This is the right hand man of Steve Jobs.  They both did so much nasty stuff against consumers’ interests for so many years; any serious analyst can only laugh to hear him wax lyrical now.  iPhones secretly sent location, private data and well,  pretty much everything in the past.  It probably still does, just in more complex ways.  They never told consumers any of it.
    4. Similar to “freedom fries” and the small media war against France in the past, this media frenzy will leave Apple with scars.  True patriots will avoid iPhones to some degree.  After their tax dodging tricks, Chinese workers killing themselves and Donald Trump having a go at Apple, it is starting to pile up.
    5. After all this, magically, a way to hack the iPhone was discovered.  So the FBI doesn’t need a backdoor.  They can use the same trick for any iPhone.  Heck, we are all pretty sure they can hack the latest models too.  Well done Apple, you just made sure the entire planet knows just how unsafe your products are.
    6. I am not the only one not to buy the story about an “outside contractor helping the FBI”.   Apple gave in.  They helped the FBI and came up with this vague story to cover up.  They knew that if they left it long enough, many outside contractors and hackers would find publish a way around on the internet.  Every hackathon has Apple products falling first.  This is no conspiracy theory.  Apple products’ security is rubbish.

    There is only group of people which think that Apple won the case.  Apple fan boys.  But then again they always think Apple has won.  So the only interesting question is “why make all this fuss for nothing?”  I would look more at the stock market for answers than the technology involved.

  • Google is evil. But not like you imagine it is.

    “Ah, yes, you’re the guy that has a thing against Google.”

    It wasn’t the best of introductions but I knew what he was on about. I do have “a thing” with Google.  I am jealous as hell!  Because a select few people in Google are literally the closest a homo sapiens has ever come to being an all knowing God.

    This is not some conspiracy theory.  Some time ago Google started hiding search results.  Out of on thousand people coming to a website via Google search, almost nine hundred are now a blank slate.  Google doesn’t tell us which keyword sent them here.  “Unknown search terms” is their way of admitting they are evil.

    Worse still, the kind of keywords not appearing in results is far from random.  Google has used all their deep learning algorithm prowess to skilfully select categories so you can’t game or reverse engineer it.  Even in languages other than English, their technology is awesome.  90 per cent of the planet is using a search engine which then sends them to results based on a completely secret method.  And then it tells us nothing about where and how it did it.

    So what?  Well, for starters, Google can hide or promote any idea, product, brand or other entity.  There are extreme examples, whereby a government or rich person pays them to do it.  Relegating a search result to page two of search results is usually good enough, though I have seen cases where the unwanted result disappears completely after on phone call.  Completely.  Like it never existed.

    But that isn’t the biggest issue.  The real question nobody is asking is “how does Google sell all this knowledge?”  If you want to know what teenagers in your region will be buying tomorrow, Google can tell you.  Yes, it can sell you the information.  The corellations between search results and real life transactions and trends are pure gold.  Google knows if your next export idea is good or not.  Google knows what will sell and what will fail.  Much like they did with influenza, Google knows better than anyone at any time in human history, what is going to happen tomorrow.

    All large organizations have more or less secret divisions.  When Microsoft decided to target governments all around the world, they didn’t call the division “blackmail and coerce department”.  It was lobbying.   Unfortunately Google works in much shadier ways.   Kings of industry have personal and secret relationships with Google.  Not their “head of sales” or “head of Research and Development”.  It is outside the office where this sort of information is exchanged.  Like insider information for the stock market only much much more powerful.

    Google not only knows which government will win the elections, Google can greatly influence the result.  Google doesn’t even care, they can sell advertising and information to everyone on all sides involved.  Their rising levels of secrecy and the pittance of data they do allow us access to proves Google is more powerful to do evil than any other organisation in the history of mankind.

  • What your girlfriend can teach you about online communication

    “Chat?  That is for my teenage daughter!”  Yeah, right.  Only while you are busy pretending to be serious, she and her entire generation are learning communication skills you need to work on.  Some best practices to think about:

    1. It is easier!  From a scientific point of view it is well established that we use much less energy processing computer related situations than we do with face to face interactions.  You don’t need to constantly scan eyes, body language and all those other non verbal cues which are brains are optimized to scan through thousands of years of evolution.  Everyone keeps harping on about “stop emailing, get face to face!” but there are many situations which demand reversing that thought.
    2. Urgency indicators.  The great thing about modern technology is that you can, if you want, decide when to respond.  This goes for chat too.  As long as you let it.    Most people have a mental map of how urgent each channel is.   “Email for slow things, guess he will respond today or tomorrow maybe; Facebook chat for the quickies, if he is online, he should write back briefly immediately;  SMS for urgent, telephone for really urgent stuff.”   Make sure you are clear everyone knows how you prioritize them.
    3. Sort of not synchronous communication.  Telephone is live, immediate.  Email is not.   That sort of dichotomy however melts away if you think of a Skype call.  You might send a message like “is this a good time?” and then ten minutes later actually do the video part.   Or maybe some parts of the meeting will involve exchanging documents in the chat window and discussing them.
    4. Emoticons.    Do you know why there are so many?  Because we need them!  They are the fastest way to recover from a written statement which may be misinterpreted.  Emoji, Kimoji, whateveroji away.  You can put across emotional support instantly when you need it.  There is more diplomacy or even cunning power games in a well placed smiley than you could get through three paragraphs of artful writing.  In terms of filling in for physical presence they can help with body language, intonation, facial expressions or even alluding to touch.
    5. Devil in the details.  In terms of the girlfriend analogy of the title, this is the equivalent to a couple trying out news things.  Go to a different restaurant, pick an unusual holiday style.  Same with online chat.  I noticed today that in Viber you can change the background of the chat window.   Before you say “oh, just a silly gimmick!” try it out.  It changes your mood dramatically.  In fact every single messaging technology I have tried over the past decades feels different.  It puts you in a different mood.  Always try it first before dismissing it because some of the differences are very hard to explain.

    I could add many other big or small items on my list, some would seem silly in a business context.  But they are important.  And much like any other communication, whether it is with your girlfriend or your boss, it is all about picking the right channel and the right time.

    Don’t think about it.  Try it out.