Twitter, Instagram and a variety of blogs yet I hadn’t ever noticed him. Apparently he was a journalist for AlphaTV or something. Which isn’t saying much. And then the Guardian expose stated that “multiple email communications from 2018 and 2019 detail the entwinement of two senior executives at Bayer’s US operations with a Greek journalist and “communications strategist” named Thanos Dimadis who served briefly as executive director for the 101-year-old New York-based Foreign Press Association (FPA), and the related Foreign Press Foundation (FPF).”
That sounds important. As if he was quite high up in the pecking order. Wikipedia says that ” Athanasios “Thanos” Dimadis is a Greek journalist, political analyst, communications strategist, TV news personality, In 2018, Lally Weymouth, the senior editor of Washington Post, stated publicly about Dimadis “sets a great example to all young people who want to become journalists.” ” Wow. A great example eh?
So it was interesting to read a Facebook post by a Facebook friend which openly described him as completely useless and well, a moron. (Doubt Google translate will help you, he lays on the verbal abuse pretty heavily.) I was just about to defend Mr Dimadis. After all the expose was not really focused on his abilities or lack of abilities but the organization he worked for. And then Mr Dimadis decided to intervene himself.
In what must be a model of “how NOT to handle a negative Facebook post”, unless the profile is a fake account and/or being written by a vicious troll, Mr Dimadis first tried to intimidate though a veiled threat of legal action. Kostas called his bluff. It was too easy. Then the Thanos Dimadis profile decided to call me a “malaka” (common Greek profanity -literally means “masturbator”) which was not only uncalled for, it was downright ridiculous. This man held positions of responsibility in the Foreign Press Association (FPA)? It can’t be.
Yet there he was, just digging himself deeper and deeper into a completely ludicrous position on a public Facebook post. I have seen six years olds handle such situations better than him. The scandal is not really if he sent the emails the Guardian article refers to and what that may mean for Bayer, lobbying and corporate pressure on news’ organizations. The scandal is that someone like Thanos Dimadis was on the other end of such an email in the first place.
I have a Masters degree in Media, Communication and Society. Yet I have no exact data to give you about precisely how Facebook messes up our heads. But I know it is dangerous before a snap election. And you can’t win. So take a break.
Facebook is evil. Those that try and bunch it with Amazon, Google or Apple are completely missing the point. Facebook reflects all the immaturity of Mark Zuckerberg, essentially still an adolescent hacker, just with more money and power. That is a really bad combination. And he isn’t improving. Anyone that uses Facebook knows how often it just breaks, weird things happen and normal things don’t happen. Mark doesn’t care. If you use it for business it is even worse. It feels like a very one-sided relationship. He pretends and strongly suggests you do something, you do it, win for a little and then he screws you. He says “everyone make a Facebook page for your company” and then he neuters pages. Effectively nobody sees your page unless you pay. Then he says “video is the future”. At first videos get ridiculously good response. Then, you guessed it, pay to be seen. Groups, Live, every feature the same trick.
Does Facebook sell your data? Hell yeah! In as many ways as it can get away with! And if you catch them with one Cambridge Analytica it will just find different ways to do the same thing. It is more of a losing race than building antibiotics for new viruses because in this game Facebook holds all the cards.
But no, you think, I am a mature adult, with good critical thinking skills and a firm grip on what happens around me. So you think you will “help” your friends read the political situation do you? Guess again! Nobody is reading your posts. Facebook is designed to surround you with a few, the same, people liking and commenting. Your impact is close to zero unless you want to pay a few million to Facebook HQ for a deal as good as their big customers.
So to all fellow British passport holders, anyone going to vote in the upcoming UK elections I say “turn it off”. Deactivate your account for a month, no big deal. You will have more time to do yoga, meditation or anything that will help you be calm and accepting of the results. You are not deciding who wins. Mark is going to do you over again. So just prepare for the morning after.
“So, seriously Alex, do you think Apple has a problem?”
Financial analysts call me up some times for “insights”. It is usually when their job is on the line and/or they have to handle a really really big investor. The guy was worried and wanted me to give him something new to say in the big meeting, something none of the others in the office had thought about. And he came to the right place. I hate Apple, I have hated Apple since 1981 when I realized how little the company cares about technology. So the analyst got some dirt and we chatted away.
“OK, so I will tell them to buy Apple then” he concluded. I didn’t disagree. Because this is not about technology. Apple had the smallest research and development budget for many years. Apple has fallen way behind in artificial intelligence and the smart home. Apple’s new computers are a joke that took years coming and isn’t even funny if you are a professional that relies on them. No, this is not about technology. It is about the stock market. Apple is to stock what the dollar is to global currency markets. And all it needs to do every so often is produce a fairy tale.
Take the recent iPad launch. This is a a truly insignificant dying sector. About 4% of devices sold globally are tablets. Apple has a third of a market nobody wants. Apple is losing ground in education, medical and pretty much any vertical you want to pick. But what are the analysts saying? Every so often someone flashes that graph about revenue being too dependent on the iPhone but then they forget it like the Apple fan boys and girls they rely on in the media for information.
So don’t call me about Apple anymore. You don’t need my decades of experience in tech to guess what Apple will do next and how successful it will be. Tim Cook could present a half eaten moldy apple and sell it for a thousand dollars tomorrow. Nobody would care if he only sold five of them at a loss. Nobody cares about it working or actually helping somebody in the real world work. Antennagates, Batterygates and even Bill Gates knew what he was doing when he saved Apple. It was never about tech.
.
(That’s not an apple in the photo by the way. But who cares?)
It appeared in my Facebook timeline and took me by surprise. A Greek island is aiming to be smoke free. Nice initiative. Nice touchy feely video and all. Oh, wait a minute. It is sponsored by Philip Morris. How does that work?
I mean seriously. How do we allow that to work?
The first set of problems are the legal issues. In Greece nobody enforces smoking laws. People smoke everywhere. I was in court recently sitting under a sign that read “smoking is prohibited by XYZ law. Smokers will be arrested and prosecute immediately.” Two people were smoking right under the sign and next to a policeman. I asked him to do something. He asked them politely. They declined. End of story. So is Philip Morris going to pay for better policing? Of course not.
Which brings us to the second set of problems. When they say “smoke free” they don’t mean that they will help everyone quit. They mean they will help you switch from regular cigarettes to their new smoke free products. Which even Philip Morris admits have not been proven in any way to be better. In their words: “Studies on our most advanced smoke-free product,IQOS, are progressing rapidly and the results are encouraging.” So they are pushing people from one of their products which we know for sure is bad for you, to another one of their products which we don’t know yet.
The third, very glaring problem, is the selectivity of it all. Funnily enough in Greece they recently passed a strange law against vaping products without nicotine. It is almost as if someone bribed law makers to bend laws in their direction. No, wait, that is the sort of thing that happens in films. For example films depicting what the tobacco companies did in the past in fact.
And of course there is a fundamental, logical problem. Philip Morris is in the business of selling products for smoking. “We’re dedicated to doing something very dramatic – replacing cigarettes with the smoke-free products that we’re developing and selling.” That is the closest you get to a mission statement. So they are not are not actually going to help the inhabitants of any Greek island reduce smoking. They just want to get visitors and locals to switch to their products. This would be acceptable maybe as a step in the right direction if:
a) we were sure it is better for your health and
b)if they did it all around the world.
But of course in other countries where they can still sell traditional cigarettes, that is what they sell. They are lying in your face and not even holding crossed fingers behind their back.
The history of American Tobacco, their lies and deceits and illegal monstrosities has been relatively well documented. This new chapter in their history emulates Donald Trump’s sheer audacity in lying straight to your face but makes it worse but applying a veneer of do-goodery. A tobacco company paying a municipality to pretend it is doing something about a public health problem when in fact it is just giving free reign to Philip Morris to sell and promote their products like crazy all over the island.
It would be great if there was someone that could do something about it.
I write. I write a lot. I write without second thought and press “publish” before I even review my text most of the time. And so should you. Here’s why.
Opinion pieces are not like other journalism or business communication. In your mind, that is something dangerous or risky. Because you are focused on objectively informing. You are clearly not out to influence the reader. News, or a business report simply array the facts. Like this quarter’s sales break down. Sure, the way you present facts makes a difference but you pretend to avoid opinion. And what good is that? You are essentially saying “I don’t know what this all means, please someone else tell me.”
No, no, I want you to do two things much more important than just look at sales figures. First of all I want you to rethink something we all had as a fixed idea. Fresh eyes on something. Have you ever considered that tomatoes are incredibly clever? Within a few hundred years they went from a relatively unknown species, limited to a small part of the planet, to conquering the entire globe all year round. If my analogy is good and you stop reading and think for a minute, you might see the world in an entirely different light. You might think of something interesting and useful for your task in hand in fact.
Masterful communicators don’t stop there. They add the second element which propels good writing or business communication. Fire. Emotion. Passion. For the love of tomatoes, let’s stop eating bland varieties! See how that doesn’t work? Lack of flavor in tomatoes surely is not that important. I set it up well and then lost it. Why?
Passion doesn’t appear magically from the sky. Good presentation skills or fancy writing can’t conjure it up either. Passion is about the flow of ideas between two states. Like a liquid moving between two bowls of differing altitude. There needs to be a problem for there to be passion, a difference. So if you want to communicate your opinion effectively, you need to set up that difference. What difference?
This is a very scientific way to explain it but we are living in the age of algorithms. What we need to do is to set up our model of how the world works first. In business this is often our current practices. On a personal level it is “how I think the world works”. Political correctness crashes and burns even at this, very basic, phase. If you can’t clearly show your model, there is no chance you will evoke emotion. If I talk about “the liberal world view” most of you will passionately position yourself in relation to whatever you think that is and whatever else I am discussing. Same if you say “this is how we have been doing business until now” before you make your case for change within your organization.
If you think back to an opinion piece that touched you it often started with an individual. Poor Ahmed on a boat from Syria, here is his story and how he ended up in a prison in Sweden. Or an amazing old man that still works the old print machine for a small local newspaper in Iceland that is supporting a community. They start from one person and connect all the model of the world view which is in friction with that one, indicative and symbolic human.
Don’t hide behind the mask of a politically correct, bland and “safe” way of communicating. Find that person. Tell us the story. Be that person.
As the world watches him flip flop over major topics like migrant families and trade war threats, I have to grant Donald Trump a point. Take all the nasty stuff he said about China on the campaign trail (before he started sucking up to Asian dictators) and apply it to the European Union. Obviously GDPR has not yet played on Fox news and he hasn’t figured out what the European Commission just pulled off. It unilaterally forced a ridiculous and extremely vague legal requirement on the entire planet!
“A Data protection officer (DPO)—a person with expert knowledge of data protection law and practices, must be appointed to assist the controller or processor to monitor internal compliance with this regulation.” Wait a minute. Just because a European citizen might click on my website, I have to hire some expert? And worse still, I am not allowed to ban Europeans from visiting my website or to show them a different version? Protectors of the internet should not be cheering GDPR, we should all be fighting it! This is a coup, or #thisisacoup if you want to make it a trending hashtag. You should want to if you care about the internet.
We have done our best to keep the internet free. We fight for net neutrality. And we are going to let some Euro-bureaucrats force vague and already technologically irrelevant regulation on the entire planet? GDPR is not about tech, your IT people can’t make you compatible. Neither is it a marketing issue. GDPR isn’t even a legal issue. How many lawyers do you know that understand databases or UI? GDPR is 100% political. Our national governments weren’t even asked, it is regulation instead of a directive. European citizens didn’t even get the chance to see it ratified in national assemblies. And – sorry to see this in writing – I am rather hoping Donald Trump notices some report on Fox news and helps us out this time around.
When Donald Trump became president I did a blog post about his similarities with the Greek Prime Minister, Alexis Tsipras. I was of course mainly impressed with their marketing capabilities. The unorthodox way they gamed the political system to win. Some time down the line, it gets even worse. I am not sure if all populist leaders don’t have some secret forum where they exchange ideas.
For starters they don’t have a left or right, conservative or socialist direction. They don’t care. Whatever sounds good, whatever tweets best. Tariffs where a “socialist” thing, now it’s a Trump thing in an almost nationalistic way. In no case is it felt necessary to research something. He will head to meet the leader of North Korea unprepared. He might even fall asleep during the meeting like Tsipras seems to do in major international leader meetings. They both have a unique way of projecting their reality, their complete and utter stupidity, their short term, childish “truth” as if it is the actual truth. It is like watching a two year old lie about the broken vase he is holding.
Like a rather immature two year old they both change their minds erratically and avoid any specifics. Forget a detailed memo explaining how a major change will happen, here are a couple of tweets I shot out last night. Go figure. They get swayed by whoever they last met or whatever they saw on television. The gaping lack of basic understanding of how the world works poses absolutely no obstacle to them scheming on the grandest of levels. Our prime minister even set up the Greek Space program recently. Sure, it is probably just a way to line the pockets of his friends, but that is irrelevant to the fantasy world he is projecting.
Trump and Tsipras hold on to simple ideas. Really simple ideas. Imports are bad. Let’s kill them. If it gets the crowd cheering they will just default to the simple “truth” in a world where nothing is simple. And no matter how ridiculously obvious it is that these people are bowing to whatever their friends ask for, those simple “truths” keep being repeated until they drown out everyone else. Tsipras is co ruling with a party full of people that believe that we are being sprayed from the air to influence our decision making. Trump takes advice from Navarro. To say these are far out extreme conspiracy theorists is an understatement. The simple, obvious, appealing “truth” is all they care about and they somehow manage to persuade a lot of people that is the whole story.
Their opponents are in disarray because by moving pseudo ideologically they have destroyed the structure of politics as everybody else knew it. The ultimate market redefinition. Like going into the hayday of a Pepsi-Coke war and getting everybody to stop drinking all together because liquids are unnatural and you can get all you need from cucumbers and watermelons. Tsipras and Trump have a lot to teach us. Get off your soap boxes and see how you can use their methodology in other markets.
.
Of course we need to get them out of politics as soon as possible.
You can go to seminars. Watch inspiring Ted talks. You can study storytelling from Homer to Homer Simpson until you are yellow in the face. But we all have plenty to learn from the NBA. I just spent my best sleeping hours watching Game 3 of the Finals and the storylines are too many to count.
Over here in Europe it is hard to explain to people. They are used to the pathetic low levels of entertainment that soccer offers. They don’t mind watching multiple extremely boring games as long as once in a while someone dazzles them for a few minutes or scores a goal once every forty minutes. They put up with rigged matches and applaud Juventus, happily forgetting the unbelievable scandals that sent that very same team out of the picture a few years ago.
Every sport gets better when you know the storylines, the players, the drama. The NBA however is the only sport that makes sure you can’t miss them. Let me illustrate my point with just the most recent posts from the official NBA Instagram account today as I find them:
On the left a pretty straightforward “match up” type story. LeBron versus Curry. If some post Jungian psychologist wanted to frame this, we would say it is the anticipation stage of the story. Dramatic graphics, blue versus red, this is an eternal struggle as a poster. A black man with white clothes is keeping the ball away from a white man in dark clothes, their bodies locked, their wills at odds. The two greatest players of our time with the word “AT” between them.
Each player in the NBA has a tiered set of myths. LeBron is not just about his “legacy” or “Greatest Of All Time”. He is “chasing the ghost” and “returning to Cleveland” as a modern day Ulysses. On the right he is flying, the illusion of invincibility of the dream stage in any story as the hero has some success but…not quite. There is always something more. Like the endless supply of StormTroopers that Luke Skywalker shoots, the endless levels of a computer game.
The NBA excels in making stories out of older players too. Here we have LeBron, alive, in colour, next to a faded retro Bill Russel. Michael Jordan still makes millions from selling shoes on the back of this sort of myth making. And even much lesser players are kept around contributing to “the big NBA family”. Today I choked up as with a few simple gestures the NBA made a fuss about a person in charge of TV something or other. That’s how good they are!
In fact today as we watched, the sportscaster said “wow, those two are setting the stage to take a role in the future here”. He was referring to two players with microphones, another NBA first whereby we can listen to the players during the game. It really brings the action, the passion and the human stories to life. These two players, according to the sportscaster, will likely take a place as commentators. Indeed there are many great players now entertaining us, analyzing moves and making sure we understand what is happening. Shaq a prime case study of such a transition. On the left “4XMagic, legends reunited”. Players don’t drift off and disappear as happens in other sports and other leagues. If you make it to the NBA, you can be here for life, simply changing roles in the story. It is like DC or Marvel characters, ever weaving narratives along the way. The Warriors’ coach was a sportscaster before becoming a champion. Before that he was a champion with the Bulls as a player. It never ends.
In fact the NBA is so amazingly good at making stories of everything that all the social responsibility things they do seem relatively “normal”. LeBron can donate a hundred million for children from rough areas to study and we don’t even flinch. After all he is himself David Copperfield or Aladdin or some other mythological hero in his own story of rags to riches. You can watch a feature film about it. He produced it. And that was before the unbelievable way he brought the title to Cleveland after so many years. Rocky Balboa revisited with a very real “local boy” aspect, he deserves the statue even more than the one erected for Stallone’s film hero.
The NBA hardly allows a single bit of information to flow to social media or any other media without making sure it can be framed within stories. Steph Curry, the amazing little boy that nobody took seriously, like the Lord of the Rings bringing a title to a team which was at the bottom of the league for so many years.
The NBA produces so much content that fans can produce their own mini movies simply repurposing video. Some of them are quite good actually. Other fans produce short films with “footage” from games they edit together into a story or a video clip.
But they do so much more. I was amazed at the insightful comments of my younger son until I discovered the source of his basketball wisdom: short clips on Instagram which are converted with graphics reminiscent of NBA 2K showing how a team or a player executed a particular play. And it’s not just the spectacular stuff. Any and every aspect of the game are brought to the forefront. A particularly good example is the replay. While other sports like soccer avoided it like the plague (probably so that they could more easily rig matches), replay became integral to the NBA. They branded it, they gave it a story. Much like the frustration stage in a good story, when the hero struggles, is treated unfairly or is confronted with a seemingly unbeatable enemy. The referees go to the monitor. They wear big headphones so they can concentrate. We see it all, nothing is secret or vague. In fact now in the TV coverage they added a new character; the wise man who knows the rules and explains what is at stake. Again branded, this mini story within the main narrative ;the replay center brings a happy end to that particular scene with justice. We all saw that LeBron wasn’t stepping on the three throw line so here is one extra point for you retrospectively.
Most of what the NBA does is then copied in other sports. Only it is hardly ever quite as good. A large part of this has to do with the sport itself, the rules and the setup from its beginnings. An even larger part has to do with the fact that the players actually enjoy these roles we assign them. They participate. They embellish. They have their own marketing teams adding and playing with the themes. Some of the most creative adverts and brands around them are constantly building on the story lines.
If you have seen Space Jam or don’t know the story of Michael Jordan, his foray into baseball and his triumphant return, you have seen the Odyssey, Orpheus or the Ramayana. It is a classic story, a true story, an amazing story where the rise is followed by the frustration stage. His invincibility was lost, nightmarish enemies and threats appear and in the climax of the plot all hope is apparently lost. Like LeBron’s Cavaliers losing 3-1 in the finals. I lost good money betting against my Cav-fan son that they couldn’t turn it around. It had never been done by any team, let alone against the most amazing super team of all time. But in the resolution, Jordan, LeBron and the other NBA heroes get out there and overcome the odds. They are super heroes and we have witnessed and felt what ancient Greeks felt in a good tragedy.
A lot of people try to copy the NBA. And so they should. So we all should when our job is communicating. This is ten adults in shorts bouncing around an inflated piece of leather after all. If you don’t watch it, if you don’t take in a little of the plot, you will just say it is “boring”. The fact that they have me awake at 4am enjoying the drama shows I am hooked. The fact that the TV ratings are through the roof and revenue from all NBA related goods above the roof prove I am not alone.
Human beings try to assign meaning to puffs of clouds, to random numbers and to events in their lives related to the stars. Some say that is what God is. Our desperation to add meaning to the mystery of life. I’m not sure about all that. If there is a God, I am starting to suspect he too is copying storytelling techniques from the NBA.
If you are in sales or marketing and above 25 years of age, you are probably wrong. The assumptions you base your decisions on are severely limited. We often thank our kids for ideas, for keeping us “in touch”, but it is much much more complicated a matter. And extremely important. I have hundreds of fake profiles. Not sure if “fake” is the correct term. I pretend to be someone I am not as a form of market research. In fact it is often the first thing I do when presented with a new project.
It starts with a fake Google account. This is vital. Search results are personalized. You will never get it all perfect, but if you at least persuade it that you live wherever you are researching and then make sure you do Google searches logged in from this fake Google profile, the world you are seeing will be a little more like your target. Sign up for whatever products and services you are looking for from this signed in Chrome browser. You have to try and live the part.
With Facebook things are even more dangerous. That person in marketing you think is “up to speed with all this new stuff”, well, just isn’t. If I have a really successful Instagram account, or a very active personal Facebook profile I only see what that particular profile’s take on the world is. Some days I might whiz through multiple profiles to check up on them, just housekeeping. Hard to describe just how different it feels to be in each newsfeed. Some are simply based in different locations, with friends from a particular island or city. Age differences are even more stunning. The same political event which fills your friends’ timelines when you are 50, doesn’t even appear when you are 16.
It isn’t fashionable anymore, but I always make sure my fake people have a website, blog or other public trove of information on whatever topic I am researching. This gives me unique insights into what people are looking for. It is the “honeypot” approach. In content marketing it is easier to just start testing ideas like this. And when the first organic google searches land my way, it is like Christmas day! Somebody wrote what they wanted to know in Google and came to me, fake me, this particular person. Why? How? What cyberspace hole did I fill with what I just did?
If anything, building a fake profile is a humbling experience. Because you realize just how complex a web social beings like humans create. We earn trust. Slowly. A “follow” by a 13 year old is a very, very, very different action to a “follow” by a 60 year old. He then posts what he just had for breakfast without thinking about it, while the senior citizen is carefully crafting a comment as if he is writing to the Economist.
Marketing people are often fooled by their own brand. In the case of social media they are also sidetracked by their personal profiles and habits. These are extremely dynamic, immature new mediums, still jostling for position, changing architecture and interfaces. There is no agreed way to assess them, no specific assigned meaning to what we all do with them. So get off your high horse and mingle with the natives.
Was recently checking out imzy (www.imzy.com invitation only, they gave me a dozen if anyone wants one) and it got me thinking about the time we spend trying to reach a conclusion online. Imzy has quite a reasonable user interface for a community type website. It is surely better than Facebook’s and uses better thought out colour, graphics and notifications for what it does. But I want more.
Very often in online discussions the whole thread becomes unreadable. Comments, responses, nested responses, people answering at the wrong place, others waffling on and some with gems of wizdom. What would be fantastic is some more automated way of turning a 150 comment saga into a “pro and cons” type exposition.
Having the “most liked” comments on top isn’t the best way. It might just be that the online bullies are liking each others’. My idea might need an actual person (whoever is running the show on the particular topic/page) to manually whizz through the comments and throw them into a basket of sorts. Ideally it will present a tree like graphic which expands and contracts to demonstrate which facets of the topic had been covered. That way we won’t be going around in the circles so common with online debates.
Older users of online forums will counter that we can do the same thing with categories and locked topics and featured topics and….well, you get the picture. They are obviously “older users” and have missed the whole digital revolution. Fast and furious, cute and cuddly, interactive graphics which are “good enough”. Stuff we can take in our peripheral vision, that’s what we want now.
In the late 1380s in London the fashion was debating societies. At the end of the show the person running the two hour event, presented everyone with the conclusions, as in a summary of what had been said for and against. For all of us who love discussion and truly seek the truth rather than trying to enforce our opinions on others this would be a wonderful thing to strive for 600 years later.