Business Society

Let’s make a website and hide the fact that we are Greek

It is a great website.  The English is correct.  The vibe is right.  The concept isn’t ground breaking but on the right path.  So why should it hide the fact that it is Greek?  There is no “about us”.  No physical adress.  If you look hard, in the blog section, there is mention of a “name” and a brief, very vague bio.  And based on this information they want me to shell out 3-4 thousand euro?

It is a very common chorus in Greece these days.  Everyone starts a business conversation with the mantra “forget the Greek market” followed by some idea of  how to sell abroad.  Which is nearly always half baked.  Getting a truly global angle isn’t easy.  I had written some time ago about how the traditional Greek family business should emulate the German model.  Thinking it and doing it are two very different things.  The current crisis in Greece will take at least a generation to get over.  There has to be a generation of people that grow up and decide what to do in the world with no other option than an international market.

Meanwhile the ministry of tourism and the prime minister debate rebranding Greece as “Hellas”.  As if they can.

Using the internet to try out a business idea is a valid strategy.  Some are really good.  Nice branding, great website, good vibe,  content that works for Google…  But a real brand has a real home.  Be Greek and be proud.  You’re not going to convince anyone to buy otherwise and it will end up as yet another big Greek Ego exercise.  Which is great if somebody else is paying the bill.

They are not.


Note: The initial post contained reference to a website which I incorrectly claimed had no Greek address ;   it actually does have Greek information.   I just didn’t see it, must have been the position.  The gist of the article is valid, I just removed the specific reference.

Business Communication

“The majority of people who stayed in this room are reusing towels at least once during their stay”

I don’t like Facebook ads. In fact I have played the game of clicking them away and giving Facebook my reasoning (Misleading! Insulting!) just to see if their targeting gets any better. (It doesn’t.) But I see why Facebook advertising can do so well.

The phrase in the title is famous as producing a 54% compliance rate in a hotel room. All other facets of the experiment were controlled and identical. Only the tagline differed. It had started with the common “Recycle and do it for environment” which was the control message, producing just 38% compliance from the hotel guests in those rooms. Other variants actually did worse, especially those with an emphasis on the hotel’s interest in the economy. Unless you have a cause which people care enough about, they don’t want to know about your running costs or administrative issues! “Cooperate and join us” got only 36% because of this.

What was missing was the sense of collective behaviour. “The majority of guests are reusing towels at least once during their stay” produced 46% guest compliance. Which is pretty impressive. But double check this article’s title. Spot the difference? “…who stayed in this room…”! Four words, 8% performance difference!

At first look, the sentence is too long and clumsy. It wouldn’t get past most ad execs. Not catchy enough. It would get stuck at the graphic design level. Too long. But it works. Because we don’t only want to know that many people do something. We want to feel we are similar. Though a pretty long shot, “the majority of people who stayed in this room” is the best connection you will get under the circumstances. And perhaps the intimacy of a hotel room adds some zest to the thought. You are after all about to take your clothes off and have a shower in the same shower with all the guest before you.

So if they reused their towel, what the hell, I will too!

Now look at the signs around you, all of them trying to get you to do or not do something. “No Parking”? What you really wonder as you stop to do some quick shopping is how likely you are to get a ticket. So how about a sign saying “95% cars parked here without a valid coupon, got fined after just 4 minutes”? And take a careful look at that next Facebook ad. “Your friends Bob, Sue and Peter liked this product” …shucks maybe I should stop clicking those ad boxes away!